Frequently Asked Questions

Innuvis Solutions is an enterprise communication and digital growth platform. We help businesses scale customer engagement across SMS, WhatsApp, Voice, Geo, and digital channels with measurable performance outcomes.

Our office is at C-205, Phase 8B Industrial Area, Mohali, Punjab 160059, India. We serve clients across India and support remote onboarding for businesses nationwide.

We currently offer 14 products across messaging, voice, location marketing, analytics, web design, SEO, social media, content, and creative services.

No long-term contracts are required for most products. You can start with a credit pack and scale as needed. Enterprise clients may have custom agreements based on volume.

You can run promotional SMS campaigns (offers, events, announcements) and transactional SMS (OTPs, order confirmations, reminders). Both are supported on high-reliability routes.

Yes. Our Bulk WhatsApp product supports template-based messaging for approved business use cases including alerts, reminders, media-rich promotions, and conversational flows.

Our campaigns average 99.2% delivery consistency on active routes. Delivery success depends on carrier routing quality, DND compliance, and message template format.

Yes. Campaign scheduling is available across SMS, WhatsApp, and Email products. You can set exact delivery times or use our team for assisted campaign launches.

Pricing is per-unit (per SMS, per call, per message, per email). Rates decrease at higher volume tiers. All prices are exclusive of 18% GST. Custom enterprise pricing is available on request.

The minimum purchase is 10,000 SMS credits at 20 paisa per SMS. Volume discounts apply from 50,000 credits onward. See our Plans page for the full rate table.

Credit validity depends on the plan. Standard packs are valid for 12 months. Please confirm validity at the time of purchase or with our team.

There are no setup fees for standard products. DLT registration, WhatsApp Business API setup, or custom integrations may involve one-time charges. We will confirm before any billing.

Fill out our Registration form or Contact page. Our team will reach out within 24 hours to understand your requirements, recommend a product stack, and guide you through onboarding.

Standard onboarding takes 24–72 hours for most messaging products. DLT registration (required for SMS in India) may add 2–5 business days depending on TRAI approval timelines.

We offer support via phone (+91-9258599999), email (support@innuvissolutions.com), and WhatsApp (+91-7717304144). Enterprise clients receive dedicated account management.

Yes. Our team can help you plan message content, audience segmentation, send-time optimization, and channel mix based on your goals and industry.

DLT (Distributed Ledger Technology) registration is mandatory for sending commercial SMS in India under TRAI regulations. All sender IDs, templates, and content must be registered. We assist with this process.

Yes. We follow strict data handling practices including encrypted storage, access controls, and GDPR-aligned data processing policies. Your lead data and campaign information are never shared with third parties.

Yes. Real-time delivery reports are available for SMS, WhatsApp, and Voice campaigns through your dashboard or via our team for campaign summaries.

Yes. API integrations are available for SMS, WhatsApp, and Voice. Contact our team with your integration requirements and we will provide documentation and support.